Privacy Policy

How information is used and shared

Personal information is used for purposes connected with providing and administering LuckyElf Casino services. The site aims to use information that is relevant to the purpose for which it was collected and to limit access to people and service providers who need it for an appropriate reason.

• Create, maintain and secure your player account.
• Process deposits, withdrawals and other account transactions.
• Verify identity, age, account ownership and eligibility.
• Carry out anti-fraud, security, risk and responsible gambling checks.
• Detect, prevent and investigate suspicious, unlawful or prohibited activity.
• Provide customer support, respond to requests and resolve disputes.
• Operate, maintain, test and improve the website, games and account features.
• Send service messages about account activity, security, transactions, changes or other important matters.
• Send marketing communications where permitted and where you have not withdrawn your consent or otherwise opted out.
• Meet applicable legal, regulatory, tax, accounting and record-keeping requirements.
• Establish, exercise or defend legal rights and protect the website, players and other people from harm.

Information may be shared when this is reasonably necessary for these purposes. For example, relevant information may be provided to payment providers, identity and verification services, technology suppliers, customer support tools, security providers, professional advisers or other service providers that help operate the website. These providers should only receive information needed for their role and may be subject to confidentiality, security and data handling requirements.

Information may also be disclosed where required or permitted by law, in response to a valid legal process, to protect rights and safety, or to investigate suspected fraud or other prohibited conduct. If a business function, service or asset changes hands, relevant information may be transferred as part of that change, subject to applicable privacy requirements. The site does not intend to sell personal information as a standalone product.

Security of information

Reasonable technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures can include access controls, authentication, monitoring, secure communications and controlled handling of verification and payment information. No online service can guarantee complete security, so players should use a strong password, keep login details private and contact support promptly if they suspect unauthorised access.

Storage and retention

Information may be stored by LuckyElf Casino and by service providers supporting the website. Depending on the service used, information may be processed or stored in locations outside Australia. Appropriate handling requirements may apply to those arrangements. Personal information is retained only for as long as it is needed for the purpose collected, for account and business administration, for dispute handling, or for other permitted purposes. Some records must be kept for a period required by law even after an account is closed. This means closing an account does not necessarily result in immediate deletion of every record.

Your privacy rights and requests

Subject to applicable requirements and reasonable verification, you may have rights relating to the personal information held about you. These rights can depend on the circumstances, the type of information involved and the reason it must be retained. A request may require enough information to confirm your identity and protect your account from unauthorised disclosure.

• Access your personal information and receive an explanation of how it is being used, where this information can be provided.
• Request correction of information that is inaccurate, incomplete or out of date.
• Request deletion of your personal information where there is no ongoing lawful or operational reason to keep it.
• Withdraw consent to marketing communications at any time. You can also use an unsubscribe option in a marketing message where one is available.
• Ask questions about the handling, sharing or security of your information.
• Raise a privacy concern or request a review if you believe information has not been handled appropriately.

How to make a privacy request

To exercise your data rights, including access, correction, deletion or withdrawing consent to marketing, email support@luckyelf-casino.win. Please clearly describe your request and include enough information for the relevant account or records to be identified. Do not send unnecessary passwords, full payment card details or other sensitive information in an email.

The site may ask for reasonable information to verify a request before taking action. This protects players from having information disclosed or changed by someone else. Requests will be considered within a reasonable timeframe, subject to the nature of the request and any applicable requirements. If a request cannot be completed in full, an explanation may be provided where permitted.

Deletion may not be available for every record. For example, information may need to be retained to meet legal or security obligations, complete a transaction, resolve a dispute, prevent fraud, maintain audit records or establish, exercise or defend legal rights. Where information must be retained, access may be restricted and it will continue to be handled for the permitted purpose.

Marketing choices

Marketing messages are separate from essential service communications. The site may still send account, security, transaction or other necessary notices after you opt out of marketing. You can withdraw consent to marketing by emailing support@luckyelf-casino.win or by using an available unsubscribe link. It may take a short time for an opt-out request to apply to communications already scheduled.

Changes to this Privacy Policy

This Privacy Policy may be updated when services, technology, privacy practices or applicable requirements change. The latest version will apply when published on the website. Players should review this page from time to time, particularly before continuing to use the website after a material change. Continued use of the website after an updated policy is made available may indicate acceptance of the revised information practices to the extent permitted.