Terms & Conditions

1. General terms and eligibility

LuckyElf Casino provides online gambling services where those services are available and permitted under applicable law. These terms apply to the website, your account, games, payment services and any related features made available through the site. Additional rules may apply to particular games, competitions, promotions or payment methods. Those rules will form part of these terms when they are displayed to you.

You must be at least 18 years old and legally permitted to use online gambling services in the place where you are located. You are responsible for checking the laws that apply to you before opening an account or placing a wager. LuckyElf Casino may restrict access from certain locations and may use technical checks to help identify a customer's location. Attempting to access the site from a restricted location is not permitted.

• You must provide accurate, current and complete information when registering.
• You must use the website only for lawful purposes and in accordance with these terms.
• You must not allow another person to use your account or use another person's account.
• You must not use the site if you are under the legal gambling age or if gambling is not lawful where you are located.
• You must read and understand the rules for a game before placing a wager.

These terms are intended for customers in Australia and are written in plain language where possible. They do not replace any rights or protections that cannot lawfully be excluded under applicable Australian consumer or gambling laws.

3. Games, wagers and payments

Games are offered subject to their displayed rules, including any information about stake options, outcomes, eligibility and settlement. You should check the relevant game information before playing. A wager is generally treated as accepted when it is recorded by the system, unless it is rejected, cancelled or voided under these terms, the game rules or applicable law.

You are responsible for checking the details of a wager before confirming it. LuckyElf Casino may correct or void a transaction where there is an obvious technical error, system malfunction, incorrect display, duplicated transaction or other circumstance that means the wager was not processed as intended. Where a game is interrupted, the outcome may be determined under the rules for that game or by a fair technical resolution.

Deposits and withdrawals must use payment methods held in your name or otherwise authorised for your use. You must not use a payment method belonging to another person without permission. Payment providers may apply their own terms, processing requirements or charges. LuckyElf Casino does not control the policies of external banks, card providers or other payment services.

• You must not deposit funds obtained through unlawful activity.
• You must not use the account as a bank account, money transfer service or method of moving funds for another person.
• A withdrawal may be subject to identity, payment and financial crime checks.
• A transaction may be delayed or refused where required information has not been supplied or where the transaction creates a legal or security concern.
• You should check your bank or payment provider's records and notify LuckyElf Casino of any suspected error promptly.

All account balances and transactions should be reviewed regularly. If you believe a balance, wager, deposit or withdrawal has been recorded incorrectly, contact customer support through the channels displayed on the website and provide enough information for the transaction to be investigated. Records maintained by the site may be used to confirm the history of account activity, subject to applicable law.

5. Suspension, liability and changes

LuckyElf Casino may suspend, restrict or close an account where this is reasonably necessary for security, verification, responsible gambling, legal compliance, suspected fraud, a breach of these terms or the safe operation of the website. The site may also be unavailable from time to time because of maintenance, technical problems, telecommunications issues or events outside reasonable control.

You may request closure of your account at any time through the support channels displayed on the website. Closing an account does not remove obligations that arose before closure, including obligations relating to unlawful conduct, outstanding transactions, verification or these terms. Any remaining balance will be handled in accordance with applicable law and relevant account checks.

To the extent permitted by law, LuckyElf Casino is not responsible for loss caused by events outside its reasonable control, failures of a customer's device or internet connection, inaccurate information supplied by a customer, misuse of account credentials, or actions taken by external payment providers. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited.

These terms may be updated when services, legal requirements or operating procedures change. The current version will be made available on the website, with the effective date or other notice where appropriate. You should review the terms regularly. If you continue to use LuckyElf Casino after an update takes effect, that use may indicate acceptance of the revised terms, unless applicable law requires a different process.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. These terms are governed by the laws that apply to the relevant service and customer relationship. If you have a question, complaint or concern about these terms, contact LuckyElf Casino using the support channels provided on the website.